Refund policy

All sales are final
Longmere products are dietary supplements meant for consumption. To protect the safety and integrity of every bottle we ship, we cannot accept returns or exchanges, and all sales are final once an order is placed.

Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or is not what you ordered, we'll make it right. Email us within 7 days of delivery at amanuel1014@gmail.com with your order number and a photo of the item and packaging. Once we confirm the issue, we'll send a replacement at no cost to you. You do not need to send the original item back.

Lost packages
If your tracking shows no delivery progress for 10 business days, or shows delivered but you haven't received it, contact us and we'll work with the carrier to locate it. If the package can't be found, we'll send a replacement.

Subscriptions
You can pause, skip, or cancel your subscription at any time from your account or by emailing us. To avoid your next charge, cancel before your next billing date. Charges for orders that have already been processed are final.

Contact
Questions about an order? Email amanuel1014@gmail.com and we'll get back to you.

Nothing in this policy limits any rights you may have under applicable law.